We do not offer returns expect for faulty goods. If you consider your product to be faulty, please advise us in writing within 14 days.
We are happy to exchange items which you decide are not suitable. This excludes where either:
(a) the products sold are personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size); or
(b) for health and hygiene reasons earrings/pierced jewellery cannot be returned
The product must be returned within 14 days. Please contact us to discuss your return in the first instance.
We will happily offer you a free size adjustment on your ring purchase, as long as it is claimed within 30 days from the date of purchase. Rings can only be sized 4 sizes either way from the original size free of charge. A resize outside of this range will incur a £75 fee.
Your jewellery comes with a lifetime warranty that covers any manufacturing defects. Any necessary repair will be conducted free of charge under the following terms and conditions:
